Section
Beauty & Wellness
Spas, self-care, and the wellness rituals trending from Back Bay to the Cape.
Northampton Yoga Studios Partner With Therapists on Trauma-Informed Movement Classes
Several yoga studios in Northampton are partnering with licensed therapists to offer trauma-informed movement classes for clients managing anxiety and PTSD.
Provincetown Spas Court Weekend Tourists With Off-Season Getaway Packages
Spas in Provincetown are introducing off-season weekend getaway packages aimed at attracting Boston visitors seeking a quieter Cape Cod retreat.
Design Approved, Then Declined After Payment, Leaving Nails Unpainted at Nails & Lady Spa
A mother and daughter received changing answers about a reference design, then said the nail service was declined after payment. A look at how clear expectations and calm service recovery protect both clients and teams.
Crooked Nails Peeled Within Days, and Three Snapped Off in a Painful Experience at VIP Nail Spa
A customer says her nails came out crooked, started peeling within days, and that three of them snapped off in a painful experience. A look at how shaping accuracy and product adhesion protect both the finished look and the client's comfort.
A Cracked, Bleeding Nail and Continued Sales Pressure to Return the Next Day at J&A Nails Salon
A client praised her pedicure at J&A Nails Salon but says staff pushed her to keep her dip appointment even after a nail cracked and began bleeding. A look at how to prioritize client safety over a sale.
Technician Reuses Another Client's Towel and Trims Nails Too Short Without Asking at J&A Nails Salon Weymouth, Massachusetts
A first-time client says a technician reused another client's dirty towel, cut her nails back further than she wanted, and applied a dip manicure that peeled within a week. A look at what a cluttered, rushed visit can cost a salon's first impression.
Dirty Cuticle Clippers and an Unsanitary Tool Concern at Pastel Nail Studio
A client walked out after seeing what she described as dirty cuticle clippers taken from an opened bag and cleaned with leftover acetone before use. A look at proper tool hygiene, visible sanitation practices, and responding seriously when a client raises a cleanliness concern.
Client Says Pedicure Left Her in Pain With Repeated Skin Cuts and Uncomfortable Questions at Beauti Nail Bar
A client says a rushed pedicure left her nails hurting and her skin cut repeatedly, compounded by uncomfortable personal questions from the technician. A look at what happens when pace and professionalism slip during a service.
Natural Hair Salons Expand Across Boston as Client Demand Grows
Salons specializing in natural hair care are expanding across Boston neighborhoods, reflecting sustained growth in demand for texture-specific styling expertise.